Frequently Asked Questions

Everything you need to know about your Hisense experience.

What is the standard shipping timeframe for large appliances?

Most large appliances and televisions are delivered within 5-7 business days. You will receive a tracking link and a scheduled delivery window once your order leaves our warehouse.

Do Hisense products come with a manufacturer warranty?

Yes, all new Hisense electronics come with a limited manufacturer warranty. The duration varies by product category, typically ranging from 1 to 2 years for parts and labor.

What is your return policy for televisions?

We offer a 30-day return policy for all televisions. The item must be in its original packaging with all accessories included to be eligible for a full refund.

How do I update the firmware on my Hisense Smart TV?

You can update your firmware by navigating to Settings > Device Preferences > About > System Update on your TV menu, or by downloading the latest version from our support website via USB.

Does Hisense offer professional installation services?

Yes, professional installation and wall-mounting services can be added to your order at checkout for select regions and product models.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm for eligible purchases.